{"id":6413,"date":"2020-12-29T18:32:11","date_gmt":"2020-12-29T23:32:11","guid":{"rendered":"https:\/\/movesandflow.com\/?page_id=6413"},"modified":"2021-07-28T07:01:13","modified_gmt":"2021-07-28T12:01:13","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/www.movesandflow.com\/fr\/returns-and-refunds-policy\/","title":{"rendered":"Politique de retours et remboursements"},"content":{"rendered":"<div class=\"row\"  id=\"row-331026195\">\n\n\n\t<div id=\"col-103004887\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Retours et remboursements<\/h2>\n<p>\n<div class=\"is-divider divider clearfix\" style=\"max-width:small;\"><\/div>\n\n<div style=\"text-align: justify;\">\n<p><strong>Chez Moves&amp;Flow, nous voulons nous assurer que vous \u00eates 100% satisfait de votre achat.<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Si vous avez des questions techniques ou commerciales, n&#039;h\u00e9sitez pas \u00e0 nous contacter.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Si vous avez tent\u00e9 de r\u00e9soudre des probl\u00e8mes avec notre \u00e9quipe d&#039;assistance et que vous pensez que le ou les produits que vous avez achet\u00e9s ne correspondent pas\/ne correspondent pas le mieux \u00e0 vos besoins, nous voulons faire les choses correctement.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Notre politique offre un remboursement complet ou un \u00e9change dans les 30 jours \u00e0 compter du jour o\u00f9 vous avez re\u00e7u votre produit. Nous aimerions savoir ce qui n&#039;a pas fonctionn\u00e9 et comment nous pouvons nous am\u00e9liorer, alors veuillez inclure des d\u00e9tails sur la raison de votre demande de remboursement si vous nous contactez directement. Ces conditions ne s&#039;appliqueront que dans les 30 jours. Apr\u00e8s le d\u00e9lai ci-dessus, nous ne serons plus en mesure de traiter les r\u00e9clamations pour le ou les produits sp\u00e9cifi\u00e9s.<\/span><\/p>\n<ol>\n<li><strong>Quels articles peuvent \u00eatre retourn\u00e9s et rembours\u00e9s ?<\/strong>\n<ol>\n<li>Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat qu&#039;il a \u00e9t\u00e9 re\u00e7u sans aucun signe visible d&#039;usure ou d&#039;utilisation. Il doit \u00e9galement avoir des \u00e9tiquettes (le cas \u00e9ch\u00e9ant) et \u00eatre dans l&#039;emballage d&#039;origine (le cas \u00e9ch\u00e9ant) (l&#039;emballage d&#039;exp\u00e9dition n&#039;est pas consid\u00e9r\u00e9 comme l&#039;emballage d&#039;origine).<\/li>\n<\/ol>\n<\/li>\n<li><strong>Quels articles peuvent \u00eatre \u00e9chang\u00e9s ?<\/strong>\n<ol>\n<li>Nous ne rempla\u00e7ons les articles que s&#039;ils pr\u00e9sentent un d\u00e9faut de fabrication et si la taille command\u00e9e ne correspond pas aux mensurations sp\u00e9cifi\u00e9es. Si les conditions sont remplies, envoyez-nous un e-mail \u00e0 <i>admin@movesandflow.com.<\/i><\/li>\n<\/ol>\n<\/li>\n<li><strong>Quels produits sont \u00ab\u00a0vente finale\u00a0\u00bb (c.-\u00e0-d., non retournables, non \u00e9changeables)<\/strong>\n<ol>\n<li>Seuls les articles \u00e0 prix r\u00e9gulier peuvent \u00eatre retourn\u00e9s et rembours\u00e9s, malheureusement, les articles avec une \u00e9tiquette \u00abvente finale\u00bb ne peuvent pas \u00eatre trait\u00e9s pour les retours et les remboursements.<\/li>\n<\/ol>\n<\/li>\n<li><strong>Comment initier un retour ou un \u00e9change ?<\/strong>\n<ol>\n<li>Le client doit d&#039;abord se rendre sur la page de son compte et retrouver la page des commandes. Sur la page des commandes, si la commande a \u00e9t\u00e9 achet\u00e9e dans les 30 jours, un bouton \u00ab\u00a0d\u00e9marrer le retour\u00a0\u00bb sera disponible. Le client doit cliquer sur le bouton pour poursuivre le processus de retour.<\/li>\n<li>\u00c0 l&#039;int\u00e9rieur de la zone de texte, incluez la raison du retour et une br\u00e8ve description de la non-conformit\u00e9 du produit. Joignez une photo du produit si le produit a \u00e9t\u00e9 endommag\u00e9 et cliquez sur le bouton Soumettre. Un e-mail de confirmation de demande de remboursement doit \u00eatre envoy\u00e9 peu de temps apr\u00e8s la demande.<\/li>\n<li>Une fois la demande de retour de colis examin\u00e9e et approuv\u00e9e par le personnel de Moves &amp; Flow, un e-mail contenant un lien vers l&#039;\u00e9tiquette de retour sera envoy\u00e9 gratuitement.<\/li>\n<li>Imprimez l&#039;\u00e9tiquette et retournez le ou les articles \u00e0 un bureau de r\u00e9ception de colis de Postes Canada.<\/li>\n<li>Une fois l&#039;article retourn\u00e9 re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u l&#039;article. Nous vous informerons \u00e9galement de l&#039;approbation ou du rejet de votre remboursement. Si vous \u00eates approuv\u00e9, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou au mode de paiement original. Si l&#039;article n&#039;est pas approuv\u00e9 pour un \u00e9change ou un remboursement, nous renverrons l&#039;article \u00e0 l&#039;adresse indiqu\u00e9e.<\/li>\n<li>Si vous exp\u00e9diez un ou plusieurs articles sur $75, vous devriez envisager d&#039;utiliser un service d&#039;exp\u00e9dition tra\u00e7able ou de souscrire une assurance d&#039;exp\u00e9dition. Moves and Flow n&#039;est pas responsable des produits endommag\u00e9s ou perdus pendant l&#039;exp\u00e9dition. Pour plus d&#039;informations visitez notre <a href=\"https:\/\/www.movesandflow.com\/fr\/wpautoterms\/shipping-policy\/\">Politique d&#039;exp\u00e9dition<\/a> page.<\/li>\n<\/ol>\n<\/li>\n<li><strong>Combien de temps faudra-t-il pour recevoir votre remboursement, produit de remplacement ou avoir en magasin\u00a0?<\/strong>\n<ol>\n<li>Un remboursement, un \u00e9change ou un avoir en magasin devrait prendre 2 \u00e0 3 jours apr\u00e8s r\u00e9ception de l&#039;article. Un email sera alors envoy\u00e9 confirmant l&#039;approbation ou le refus de l&#039;article.<\/li>\n<li>Le d\u00e9lai d&#039;exp\u00e9dition pour le retour d&#039;un article est calcul\u00e9 en fonction de la r\u00e9gion dans laquelle le client a effectu\u00e9 l&#039;achat. Pour plus d&#039;informations, veuillez visiter notre <a href=\"https:\/\/www.movesandflow.com\/fr\/shipping-policy\/\">Politique d&#039;exp\u00e9dition<\/a> page.<\/li>\n<li>Si vous n&#039;avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d&#039;abord \u00e0 nouveau votre compte bancaire. Ensuite, contactez votre soci\u00e9t\u00e9 de carte de cr\u00e9dit, cela peut prendre un certain temps avant que votre remboursement ne soit officiellement publi\u00e9. Vous devriez \u00e9galement contacter votre banque, il y a souvent un certain temps de traitement avant qu&#039;un remboursement ne soit affich\u00e9. Si vous avez suivi ces proc\u00e9dures et que vous n&#039;avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 <a href=\"mailto:admin@movesandflow.com\">admin@movesandflow.com<\/a> et nous nous ferons un plaisir de vous accompagner tout au long de votre r\u00e9clamation.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2096471032\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n  \n    <div class=\"row large-columns-1 medium-columns- small-columns-2 row-collapse\" >\n  <div class=\"gallery-col col\" data-animate=\"flipInY\">\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.movesandflow.com\/wp-content\/uploads\/2021\/01\/shutterstock_348684131-537x800.jpg\" title=\"\">            <div class=\"box has-hover gallery-box box-overlay dark\">\n              <div class=\"box-image image-cover\" 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col_spacing=\"collapse\" columns=\"1\" columns__sm=\"2\" animate=\"flipInY\" image_height=\"100%\" srcset=\"https:\/\/www.movesandflow.com\/wp-content\/uploads\/2021\/01\/shutterstock_1277154835-340x400.jpg 340w, https:\/\/www.movesandflow.com\/wp-content\/uploads\/2021\/01\/shutterstock_1277154835-680x800.jpg 680w, https:\/\/www.movesandflow.com\/wp-content\/uploads\/2021\/01\/shutterstock_1277154835-768x903.jpg 768w, https:\/\/www.movesandflow.com\/wp-content\/uploads\/2021\/01\/shutterstock_1277154835-1306x1536.jpg 1306w, https:\/\/www.movesandflow.com\/wp-content\/uploads\/2021\/01\/shutterstock_1277154835-1741x2048.jpg 1741w, https:\/\/www.movesandflow.com\/wp-content\/uploads\/2021\/01\/shutterstock_1277154835-510x600.jpg 510w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/>                                  <div class=\"overlay fill\"\n                      style=\"background-color: rgba(0,0,0,.15)\">\n                  <\/div>\n                                                              <\/div>\n              <div class=\"box-text text-left\" >\n                 <p><\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6413","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and refunds policy - Moves&amp;Flow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.movesandflow.com\/fr\/returns-and-refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" 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